RETURN POLICY

You can cancel your order — but only before it ships or enters production.

Your order hasn’t shipped yet?

We’ll approve cancellation requests made before shipment or production begins.

Once approved, you’ll receive a full refund to the original payment method.

If your order has already shipped, cancellation is no longer possible. You may then request a return if it meets our eligibility criteria.

You’d like to return an item

You have 14 days from the date you received your order to start a return request.

To be eligible, the item must be unused, in its original condition, and packed with all original materials — including boxes, tags, manuals, and packaging.

You’ll need to provide proof of purchase: either your order confirmation email or a receipt.

You’ll also need to contact us first — do not ship anything back without instructions. We’ll send you return steps and the correct address after you reach out.

The item arrived damaged, wrong, or incomplete

If what you received is damaged, incorrect, or missing pieces — that’s on us.

We’ll cover all return shipping costs for these cases.

No restocking fees apply when the issue stems from our error.

This includes items that are defective, mismatched, or shipped without required components.

Your refund is being processed

Once we receive and inspect your returned item, we’ll email confirmation and let you know whether the return was approved.

If approved, your refund goes directly to the original payment method.

We complete refund processing within 7 days after approval.

How quickly the funds appear in your account depends on your payment provider or financial institution — not on us.

You’ve emailed us about a return

Here’s what happens next:

  • We’ll reply with personalized return instructions and the correct shipping address.
  • After we receive your package, we inspect it and confirm eligibility.
  • Upon approval, we initiate the refund and email you confirmation.
  • You’ll see the credit reflected in your account within the timeframe your bank or payment provider requires.

If your refund hasn’t appeared after checking your bank or payment account records, contacting your credit card provider, and following up with your bank or payment institution — email cs@glowsoftnook.com.

Email cs@glowsoftnook.com — and include your order number — to begin.