FAQS

This FAQ covers the most frequent operational questions — from tracking to resolution — so you know exactly what to expect and how to act.

You’ve received your shipping confirmation email — now track your order
Tracking information is sent only after your order has been dispatched, via the shipping confirmation email; you must use the carrier’s official tracking system to monitor delivery progress.

Your order has already been checked out — changes are no longer possible
Because orders are processed rapidly after checkout completion, modifications cannot be accommodated once that step is finalized.

Your shipping address needs correction — act before dispatch
Address updates can only be made if your order has not yet been shipped; once packed or dispatched, no changes to the shipping address are possible.

You received an incorrect or faulty item — report it within 30 days
Contact us within 30 days of delivery to initiate resolution. Please include:
- Your order number
- Product name or item code
- Clear photographs of the item received
- A concise description of the issue

You want to return or exchange — here’s how it works
Returns require items to be in original condition, with tags attached where applicable and no visible signs of wear. Clearance items may not qualify for return. Direct exchanges are not offered; approved returns result in a refund or other remedy as outlined in our Return Policy.

The item you want is currently unavailable — stay informed
Out-of-stock items may be restocked when inventory permits; subscribing to restock notifications is the most reliable way to learn when they become available again.

You forgot to apply a discount code at checkout — submit it promptly
If you omitted a valid promotional code, contact us as soon as possible with both your order number and the code; we’ll assess applicability and respond accordingly.

Still need help? Contact us at cs@glowsoftnook.com — include your order number for fastest assistance.